FAQs
Q: Where are your products made?
A: Our products are locally produced in two laboratories in the Netherlands. These laboratories prioritize high-quality, natural ingredients. Your package is also shipped from a Dutch fulfillment center. This means your package doesn't have to travel too far, and we minimize our CO2 impact.
Q: What is the correct order for applying your products?
A: If you prefer a minimal routine for your face (e.g., if you have little time or extremely sensitive skin), we recommend our SMPL basic routine:
1) Start with the Cleansing Cream to gently cleanse your face.
2) Then apply the Nourishing (Day and Night) Cream to nourish your face.
3) Finish with our mineral Sunscreen SPF30, for good protection against UVA and UVB radiation from the sun.
If you prefer to add something extra, or have very dry/dehydrated skin, we recommend the complete SMPL routine:
1) Start with cleansing using the Cleansing Cream in combination with the Exfoliating Konjac Sponge.
2) Apply the Nourishing (Day and Night Cream) for nourishment.
3) Give your skin an extra boost with the Boosting Serum (face oil). This gives your skin extra nourishment, vitamins, and a beautiful glow as a finishing touch.
4) Finish with the Protective Sunscreen SPF30 (you can, of course, skip this step in your evening routine).
For the extensive routine, we recommend using a little less of the nourishing face cream. Because the Sunscreen and Boosting Serum already provide extra nourishment, it might feel a bit too 'heavy'.
As a rule, in your routine, you go from the most 'watery' product (a toner) to the most 'oily' product (a skin oil). You always finish with a sunscreen.
Q: Are your products suitable for the whole family?
A: Yes. SMPL products are formulated to be suitable for all genders and all ages. For children, you generally only need a gentle wash on a daily basis. For dry skin, the Lotion comes in handy. Going out in the sun? Our sunscreen is also suitable for the whole family.
Q: Are all SMPL products fragrance-free?
A: You might need some time to get used to the scent of our products. This is because we do not use synthetic fragrances or scented essential oils in our products. We are not fans of these as they can cause skin irritation, dry out the skin, and even accelerate aging. We only use a hint of (edible) vanilla aroma in a few of our products (Wash, Lotion, Nourishing Cream, and Cleansing Cream) to give them a pleasant (light) scent. Vanilla aroma is not among the top 26 most common allergens.
The Caring Deodorant and the Protective Sunscreen SPF30 are completely odorless.
Incidentally, our products may vary slightly in scent or color per batch. This is because we only use 100% natural ingredients and do not add synthetic stabilizers. Natural ingredients can vary per harvest, and thus slightly influence the scent or color of the product. Our products are produced in small batches in Dutch laboratories, so you always have the freshest tube of cream.
Q: Are your products hormone-safe and suitable during pregnancy?
A: Yes, our products are not endocrine disruptors and are suitable during pregnancy. Our products do not contain parabens, phthalates, BPA, PFAS, microplastics, synthetic UV filters, silicones, triclosan, or benzophenones. We also do not use retinoids and salicylic acid (BHA), making our products safe during pregnancy.
Q: Are the green foam balls in my package biodegradable?
A: Absolutely! They are made from 100% organic material, so you can reuse them, throw them away, or even rinse them down the drain with peace of mind.
Q: Is your sunscreen harmful to coral?
A: No, our SMPL sunscreen is mineral, contains no microplastics, and is therefore not harmful to coral. In addition, our sunscreen - like all our other products - is 100% free of microplastics. Safe for you and for the planet. We also donate a portion of our revenue to coral restoration in Shimoni, Kenya.
Q: I have very dry and aging skin. Which products should I use?
A: Our bestselling combination of Boosting Serum and Nourishing Day and Night Cream works excellent for dry, aging skin. Highly recommended by our fans! Additionally, the Protective Sunscreen SPF30 remains the best product to limit skin aging.
Q: I have oily skin and suffer from acne. Which products should I use?
A: For acne-prone skin, it is important to continue to hydrate so that your skin does not produce excess sebum.
The SMPL Wash and Lotion are very suitable products for oily/acne-prone skin. The Wash is a gel emulsion, which generally works better for oily skin than a cleansing cream or oil. The Lotion is lighter than the Nourishing Day and Night Cream, and therefore also more pleasant for this skin type.
Q: Are your products, in addition to being 100% natural, also 100% organic?
A: We try to choose as many organic ingredients as possible for our products, although 'organic' does not always mean 'better'. Some smaller farmers have fantastic organic ingredients, but unfortunately, due to various reasons (location, economic reasons, etc.), cannot apply for an organic certification. We prefer to select based on quality rather than certification.
Q: What is the difference between your (face) Wash and Cleansing Cream?
A: The (face) Wash is a multi-functional product that you can use for your body, hair, and face. The Wash cleanses thoroughly without irritating and is, for example, pleasant for showering. It is more suitable for normal, oily, or combination skin.
The Cleansing Cream is slightly milder, creamier, and has more nourishing properties. It is suitable for normal, combination, or drier skin types.
Both products are suitable for sensitive skin.
Q: Why don't you choose jars instead of tubes?
A: At SMPL, we are not fans of jars because the products come into too much contact with air and bacteria from your hands. This can affect the shelf life and effectiveness of the product. Such a waste!
Q: Why do you launch so few new products?
A: According to our philosophy, healthy skin does not need much. We formulate our products so that our complete line can fully meet your needs. For skin and hair. That's why we advocate for fewer products in your bathroom, but with better ingredients. As we put it: use less, care more. Quality over quantity. No overkill of steps. That's why all our products are true multitaskers and suitable for the whole family.
So, launching more doesn't always feel better to us. We prefer to work on improving our formulas than on launching yet another new product.
Q: What can I do with my accumulated points?
A: We would like to reward our loyal customers for their loyalty. That is why we have set up a Rewards program, where you can collect discounts in two ways:
- For an order, you receive 5 points for every €1 spent. For every 100 points, you get €1 discount on your next order.
- When referring new customers, both they and you receive a €5 coupon.
If you log in to the website (via the orange 'rewards' or 'beloningen' button at the bottom right of your screen), you can exchange your points or coupon for a discount code, which you can use for your next order.